Frequently Asked

Everything starts with a request rather than a checkout. Send the request form with your occasion, preferences, and desired date, and you will hear back within 24 to 48 hours to confirm the details and availability.

Because every gift is put together by hand, each request is reviewed personally before anything is confirmed.

We deliver to Elkhart, Mishawaka, and the communities nearby.

Keeping the delivery area local is deliberate. It is what makes it possible to hand off every gift personally and keep the quality where it should be, rather than shipping boxes across the country.

Not sure whether you are in range? Send your request with your location and you will get a straight answer.

Please allow about two weeks for custom orders. That covers sourcing, preparation, and finishing the gift properly.

Shorter turnarounds are sometimes possible depending on the time of year and how many orders are in progress. If your date is tight, send the request anyway and mention it, and you will get an honest answer about whether it can be done.

Yes. Include any allergies, dietary restrictions, or ingredients to avoid in the special requirements box on the request form, and they will be worked into the plan before anything is confirmed.

Please be as specific as possible, especially for severe allergies, so the right call can be made about what is safe to include.

Absolutely, and it is encouraged. Choose Custom as the gift type and describe what you have in mind: a theme, a colour palette, favourite treats, or a combination of baskets and baked goods.

If you are not sure what you want yet, describe the person and the occasion. Suggestions are part of the service.

Because everything is made to order, pricing depends on the size of the gift and what goes into it. You will get a clear quote when your request is reviewed, before anything is made.

If you have a budget in mind, mention it in the request. It genuinely helps shape the right gift rather than limiting it.

You will get an email confirming the request came through, followed by a personal reply within 24 to 48 hours.

That reply is where the details get settled: what is going in the gift, the timing, and the cost. Nothing is finalised until you have agreed to it.

Reply directly to your confirmation email and explain what went wrong. Photos help if the issue is with how the gift arrived.

Every gift is made by one pair of hands, so problems are handled personally rather than through a ticket queue.